FAQs
GENERAL QUESTIONS
The Classic III is our best seller as it comes with dual heads: one for pediatrics (infants) and the other for adults.
The Classic II has only an adult head, while the Classic III comes with tunable dual heads. The Classic III is the latest version.
Phone: (866)-257-4210
Email: info@alphaeliteperformance.com
All editions have the same features and quality; the difference lies in the colors:
- Basic Editions: Basic colors like Basic Black (Silver & Black).
- Special Editions: Special colors like Chocolate Gold, Full Black, etc.
- Rare Editions: Rare colors like Plum Rainbow, Black Gold, etc.
- Limited Editions: Limited shades like Swarovski Stones L.E.
All stethoscopes come with a 5-year warranty. We cover all mechanism defects. However, if you lose or break any part, it is not covered under the warranty.
If you are visually impaired, you may access this notice by visiting our website and accessing your privacy rights through your browser’s audio reader.
Yes, we do engrave orders. Engraved orders require prepayment or partial payment online. Engraved orders take 5-7 business days to deliver. We suggest getting ID tags as they are a better option than engraving to keep your stethoscope safe and under warranty.
PAYMENT INFORMATION
We accept major online bank transfers, Easy Paisa, Jazz Cash and Cash on Delivery (COD) through secure courier services.
Yes, we offer COD on non-engraved orders. For engraved orders, partial or full prepayment is required.
Yes, engraving comes with an additional fee, which will be displayed at checkout.
For engraving orders you need to pay prepayment online via bank transfer. You can pay in full or partial.
ONLINE ORDERS
Standard orders are processed within 2-3 business days. Engraved orders take 5-7 business days.
Yes, once your order is dispatched, you will receive a tracking number via email or SMS.
Changes or cancellations can be made within 24 hours of placing the order, as long as the item hasn't been engraved or shipped.
RETURN & REFUNDS
You can return non-engraved items within 07 days of delivery for a full refund, provided they are unused and in their original packaging.
Refunds are processed within 2-4 business days after the returned item is received and inspected.
Yes, exchanges are allowed for non-engraved stethoscopes within 14 days of delivery, subject to availability.